If you encounter wallet connection issues in UBOX, please don't worry, and we will provide a solution for you here.
Your wallet extension app and computer browser may experience synchronization issues, and in this case, we need to reset it.
Usually, you can resolve wallet connection issues through the following [Troubleshooting Steps]:
1.Make sure your wallet extension is fully updated. To ensure you are using the latest version, you can delete and re-add the extension (please make sure to save your mnemonic phrase first).
2.Clear cache and restart the browser. Ensure you are running the latest version of the browser.
3.Set your wallet to the Ethereum mainnet and turn off ad blockers.
4.Close all other browser extensions except the wallet.
5.Try connecting using a desktop computer browser (such as Chrome).
If the above steps do not solve the problem, you can contact our support team.